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Serbian Language Expert

Serbian Language Expert

0 - 5 years

|

1 - 6 Lacs

Posted:1 month ago| Platform:

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Skills Required

customer support serbian serbian language expert customer service languages

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work Mode

Roles and Responsibilities

Provide customer support to clients through phone calls, emails, or chats in Serbian language.
Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
Work closely with internal teams to ensure seamless communication and issue resolution.
Maintain accurate records of customer interactions using CRM software.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

0-5 years of experience in BPO/call center environment or similar industry.
Proficiency in speaking Serbian language
Strong understanding of English language (written & spoken) for effective communication with international customers.
Ability to work flexible shifts including rotational shifts if required.

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