Senior Voice Support Executive

Senior Voice Support Executive

Location: Kochi, Infopark

Qualification: Graduation (mandatory)

Experience:Minimum 2 – 3 years of experience in BPO voice process (mandatory)

Salary: ₹23,000 – ₹30,000 CTC per month + Incentives upto ₹3000

Work Days: 5 Days a Week (Saturday & Sunday Off)

Shift: Night Shift (6 PM – 3 AM)

Job Description:

We are hiring Senior Voice Process Executives for a reputed BPO located at Infopark, Kochi. As a Senior Voice Process Executive, you will be responsible for handling customer interactions via inbound and outbound voice calls. You must ensure excellent customer service by resolving queries, providing solutions, and adhering to process guidelines.

Requirements

• Minimum 2 – 3 years of experience in BPO voice process (mandatory)
• Graduation in any discipline (mandatory)
• Strong communication and problem-solving skills
• Willingness to work Night Shift (6 PM – 3 AM)
• Customer-focused and good interpersonal skills

Responsibilities:

• Handle inbound and outbound customer calls
• Deliver exceptional service and ensure high customer satisfaction
• Accurately document customer interactions in the system
• Meet individual and team performance targets (KPI driven)
• Follow process guidelines and maintain quality standards
• Collaborate with internal teams to resolve customer concerns

Job Type: Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Application Question(s):

• Do you have prior experience in a voice support/voice process role (domestic or international)? If yes, how many years?

Experience:

• BPO: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Graduation (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)