About Us
Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We're a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We're profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
What you will be working on
- Lead projects from concept to final delivery, ensuring visually compelling designs, brand consistency and cohesive storytelling across various mediums.
- Develop brand consistency high-quality visual designs, including digital interfaces, print materials, and multimedia assets, with a focus on aesthetic excellence with visual balance.
- Expertly utilize Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD) and other design tools like Figma, Sketch, or Spline 3D to create impactful visuals.
- Craft designs that bring brand narratives to life, grounded in strong design principles such as typography, color theory, and composition.
- Ensure brand consistency across all deliverables by adhering to brand guidelines and projecting a unified visual identity.
- Incorporate AI-powered design tools, including generative design, AI-assisted prototyping, and automated design workflows, to enhance creative processes.
- Collaborate with cross-functional teams, including Marketing, Content, Product-Marketing, Developers etc, to deliver seamless and user-focused design solutions.
What we are looking for
- 7-10 years of professional experience in visual design across digital, print, or multimedia platforms.
- Proven expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD) with a strong portfolio showcasing diverse visual design projects.
- Proficiency in design tools like Figma, XD, Sketch, or equivalent platforms for prototyping and collaboration.
- Strong foundation in design principles, including typography, color theory, layout, and visual hierarchy.
- Experience with branding, UI/UX design, and creating cohesive visual systems for diverse applications.
- Familiarity with AI-driven design tools and the ability to integrate AI-generated assets into creative workflows effectively.
- Hands-on experience collaborating with cross-functional teams and delivering designs that align with project objectives.
- A portfolio that demonstrates artistic range, storytelling ability, and technical versatility in visual design.
Good To Have Skills
- Experience in motion graphics or animation to enhance visual storytelling.
- Advanced expertise in AI-driven design workflows or emerging design technologies.
- Ability to mentor, guide, and inspire junior designers to foster team growth.
