Senior User Experience Design Specialist - SAP Field Service Management (FSM)

As a Senior User Experience Designer at SAP, you will have the opportunity to shape seamless, data-driven, and AI-enhanced experiences for our global customer base. Your role will involve designing world-class user experiences by collaborating with various stakeholders and aligning with SAP's design system. You will be responsible for delivering high-quality design artifacts, such as wireframes, prototypes, and design specifications, and communicating the user experience at different stages of the design process. In this role, you will drive implementation excellence by ensuring that developed interfaces adhere to design guidelines. You will leverage data from various sources, including telemetry, UX surveys, customer feedback, and user research, to inform your design decisions. Additionally, you will contribute to and facilitate user research and usability studies focused on enterprise and AI-powered scenarios. A key aspect of your role will be designing AI-infused user journeys that are ethical, consistent, explainable, and enhance human decision-making. You will also develop content that helps users understand AI predictions and recommendations, simplifying complex outputs into intuitive solutions. To qualify for this position, you should hold a Bachelors or Masters degree in Interaction Design, Product Design, Human-Computer Interaction (HCI), or related disciplines from a reputable design institute. You should have at least 7 years of experience in UX or product design, preferably in enterprise software. Proficiency in design tools such as Figma, Adobe XD, or Sketch is essential, along with the ability to create user journeys, wireframes, mockups, and interactive prototypes. A strong background in user research methodologies and an understanding of AI/ML concepts are highly desirable. Your success in this role will be driven by your self-motivated commitment to quality, strong customer focus, and enjoyment in solving complex problems. Excellent communication and collaboration skills are crucial, as you will be required to articulate design rationale clearly to diverse stakeholders. Joining the User Experience and User Assistance unit in SAP Supply Chain Management, you will be part of a diverse and talented team that values collaboration and innovation. Your work will contribute to the future of the Field Service industry, ensuring that FSM applications solve real-world problems with simplicity, transparency, and impact. At SAP, we are committed to delighting customers always, and we value inclusivity, health, well-being, and flexible working models to empower our employees to bring out their best.,