Senior Technical Specialist

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Become proficient in IP-based fixed access networks, Layer 2 and Layer 3 protocols.
• Conduct architecture and design analysis to meet customer requirements.
• Analyze real-world customer deployments and integrate feedback into product features.
• Collaborate cross-functionally with teams and Product Management to deliver high-quality solutions.
• Manage and resolve complex customer issues, providing technical expertise and corrective actions.
• Develop software/hardware production releases and maintain documentation for product evolution.
• Train support teams on technical and design knowledge of assigned products.
• Participate in process improvements and uphold quality standards in product testing and development.

• Bachelors or Masters degree in Computer Science or related field
• 12 to 15 years of relevant experience in product testing
• Proficient in Python, Tcl, Perl, or Java, with Datacomm/Networking/NMS test experience
• Strong skills in test strategy preparation, debug, and problem-solving
• In-depth understanding of IP based fixed access networks, Layer 2 and Layer 3 protocols and experience in multi-core, multi-process, and multi-thread programming
• Experience with network protocol and L2/L3 packet forwarding

• Familiarity with object-oriented design principles
• Prior experience managing customer trouble tickets and resolutions