Senior Storage Engineer

Job Description

The Senior Storage Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customer's environments. Our Storage Engineers are a valued member of the Managed Services Infrastructure Practice Storage and DPS team - responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers. Principal Duties and Responsibilities Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for storage technologies Work with vendors to resolve storage issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Education and Experience Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 10+ years of experience managing Isilon storage solutions including best practices Deep understanding of the Isilon OneFS operating system, including architecture and features with proven knowledge and experience with Access Zones, IP Pools, shares, SnapshotIQ and SyncIQ with failover experience Isilon capacity planning, data lifecycle management and storage tiering Isilon troubleshooting experience, including hardware, performance and filesystem permission issues 5+ years of experience with Dell Powermax, including storage provisioning, SnapVX, SRDF (failover experience), performance monitoring and troubleshooting 5+ years of experience with Dell Unity (Block, File), including storage provisioning, NAS Server/filesystem/share provisioning, Snapshots, block and file replication. 5+ years of NetApp experience with knowledge of NetApp hardware, software, and associated features (Snapshot, SnapVault, FlexClone, SnapMirror) Hands-on experience with disaster recovery configuration, recovery and failovers utilizing the following - NetApp SnapMirror and Snapshot, Powermax SRDF and SnapVX, Isilon SnapshotIQ and SyncIQ Proficiency in SAN/NAS protocols, including FC, iSCSI, NFS and SMB 5+ years of experience with administration of enterprise and departmental switching technologies, including Cisco and Brocade Proficient working from the GUI and CLI Knowledge of other storage technologies (Dell, Pure) is a plus Familiarity with automation and scripting (Powershell, Python) is a plus Knowledge of virtualization platforms (VMware, Hyper-V) and their integration with storage systems. Managed Services or consulting experience is a plus Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills