Job
Description
The Senior Specialist of Product Management will report to the Vice President of Account Level Management (ALM) in Global Consumer Products & Processing responsible for client management and management of analytical solutions related to ALM This Senior Specialist will partner with our internal stakeholders in Regional Teams and our Product Management Team to manage on-going strategic relationships with key clients through our Global ALM suite of solutions This candidate should have the ability to collaborate across a diverse group of internal stakeholders & regional partners, effectively manage multiple priorities and demands, and possess a deep understanding of transaction processing & the credit card industry Role: This Senior Specialist will lead development and execution of analytical solutions across multiple customers The role will require strong partnership skills as this Senior Specialist will be partnering with our regional lead in the US to ensure accurate execution of customer contract terms and partnering with customers to set-up testing and validation for the solutions leveraged Quarterly monitoring and reporting on solution validity will be required as a measure of success The Senior Specialist in this role will manage the relationship with the client on solution deployment and any impacts, while also identifying opportunities to scale the solutions improving customer penetration in partnership with the ALM Product Lead This role will require the ability to collaborate across a diverse group of internal global stakeholders & regional partners, effectively manage multiple priorities and demands, and possess a deep understanding of transaction processing & the payments card industry as it continues to evolve into a digital footprint The role will require availability during other key regional time zones This candidate should be intellectually curious, energetic, a self-starter and able to operate with a sense of urgency In addition, the role requires an individual who can demonstrate discipline in prioritizing efforts, and the ability to be comfortable managing through ambiguity Candidate needs to have strong communication skills with an ability to refine and adjust communication to gain support & sponsorship from Executive Management, and experience in driving execution and alignment with Regional Teams, who may not share the same sense of prioritization or urgency All About You: A Bachelor s Degree in business, finance, marketing, product management, or related field, or equivalent work experience (required) Knowledge / Experience Master s Degree or equivalent work experience (preferred) Knowledge of Mastercard product and services suite (desirable) Proficient in python or R, Hive, Tableau, MSBI & applications, and VBA Experience with statistical modelling and predictive analytical techniques (preferred) Experience in overseeing multiple projects and initiatives concurrently Understanding of competitive offerings and industry trends Experience in working collaboratively in a cross-functional role operating with a sense of urgency to drive results Ability to influence and motivate others to achieve objectives Ability to think big and bold, innovate with intention, and deliver scalable solutions Ability to digest complex ideas and organize them into executable tasks Strong work ethic and a master of time management, organization, detail orientation, task initiation, planning and prioritization Self-starter and motivated to work independently with a proven track record of delivering success while operating within a team environment
