Senior Solutions Engineer

Senior Solutions Engineer

Senior Solutions Engineer

Desired Experience Range: 7 - 10 yrs

Notice Period: Immediate to 90Days only

Bangalore

Interview

Primary

Experience in Project Management, Jira , Confluence, AWS , Rest API, Atlassian, Agile

Key Responsibilities

Platform Configuration & Administration

• Configure and manage Jira and Confluence Data Center environments, including native features and third-party plugins.
• Build Jira projects and design custom workflows based on business needs.
• Administer Confluence spaces, templates, and permissions.
• Maintain system documentation and operational procedures.

Technical Support & Troubleshooting

• Troubleshoot and resolve technical issues via service ticket queues.
• Communicate effectively with stakeholders to understand requirements and provide timely support.

Collaboration & Continuous Improvement

• Collaborate with engineering, product, and support teams to deliver scalable solutions.
• Contribute to platform stability, scalability, and continuous improvement initiatives.
• Stay updated on emerging technologies and DevOps best practices.
• Perform additional duties as assigned.

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, or related fieldor equivalent practical experience.
• Exposure to Atlassian tools (Jira, Confluence) through coursework, internships, or work experience.
• Introductory experience with SQL and JQL.
• Understanding of SDLC and application support processes.
• Strong communication skills and structured problem-solving ability.
• Detail-oriented with a commitment to quality documentation.

Preferred Qualifications

• Familiarity with scripting languages (Python, JavaScript, Bash).
• Exposure to cloud platforms (AWS, Azure) and containerisation tools (Docker, Kubernetes).
• Experience with Git and version control workflows.
• Understanding of Agile methodologies and REST APIs.
• Awareness of authentication protocols (SSO, SAML, OAuth2).
• Interest in automation and extending Jira/Confluence functionality.
• Experience supporting enterprise-level applications in large-scale environments.