Senior Software Quality Assurance (QA) Engineer - AI

As a Quality Assurance (QA) Engineer at Skillsoft, you will play a crucial role in ensuring the performance, accuracy, and reliability of our AI conversational systems. Your responsibilities will include developing and executing comprehensive test plans, conducting end-to-end testing of speech recognition and natural language understanding, validating system integrations, identifying and documenting bugs, and collaborating with cross-functional teams to maintain quality benchmarks. **Key Responsibilities:** - Develop and execute comprehensive test plans and test cases for AI conversational systems, ensuring all functional and nonfunctional requirements are met. - Conduct end-to-end testing of speech recognition (STT), natural language understanding (NLU), and response generation (NLG) within the AI platform. - Perform manual and automated testing of conversational flows, including edge cases, error handling, and multi-turn dialogues. - Validate the system's ability to understand and process various user intents, entities, and languages. - Test integrations between different components of the AI system, including third-party APIs, speech interfaces, and backend data systems. - Ensure the quality and accuracy of voice output (TTS) and conduct thorough testing of speech quality across different platforms and devices. - Identify and document bugs, performance issues, and user experience problems, and work closely with developers and AI engineers to resolve them. - Monitor system performance and behavior under different conditions, including large-scale interactions and stress testing. - Conduct regression testing after each update to ensure previous features remain functional and efficient. - Collaborate with cross-functional teams to define quality benchmarks and maintain continuous improvement in testing processes. **Skills And Qualifications:** - 5-8 years experience and a Bachelors degree in Computer Science, Engineering, or a related field. - Proven experience as a QA Engineer, preferably with exposure to AI/ML-based systems or conversational AI platforms. - Familiarity with natural language processing (NLP), machine learning models, and speech technologies such as STT, TTS, and dialogue systems. - Proficiency in test automation tools like Selenium, Appium, Cypress, Playwright, or Robot Framework. - Experience in API testing using Postman, RestAssured, or SoapUI for testing AI APIs. - Strong problem-solving skills with attention to quality and detail. - Agile software development experience. - Excellent communication skills and the ability to collaborate effectively in a team-oriented environment. If you are intrigued by this opportunity and possess the required qualifications and experience, we encourage you to apply for the position.,