Senior Site Reliability Engineer

Job Title

Senior Site Reliability Engineer (SRE), Global Operations Center

We are looking for a highly motivated and experienced Senior Site Reliability Engineer (SRE) to join our growing team. As a Senior SRE, you will play a critical role in ensuring the reliability, scalability, and performance of our infrastructure & production systems. You will be responsible for supporting a team of SREs, developing, and implementing SRE best practices, and driving continuous improvement across our infrastructure.

Youll work closely with cross-functional teams to enhance system resilience, automate processes, and maintain smooth operations. Your expertise will contribute to the success of our organization by driving excellence in system reliability.

Roles & Responsibilities

Must have:

1. System Monitoring and Automation:

Monitor system health, performance, and availability.

Implement automation to proactively address issues and improve system reliability.

Create effective monitoring systems to detect anomalies and respond promptly.

2. Incident Management and Response:

Lead incident response efforts during critical incidents.

Collaborate with teams to resolve incidents swiftly and minimize impact.

Participate in on-call rotations to ensure 24/7 support.

Continuously analyse repetitive incidents, system performance degradations patterns and follow Problem Management process.

3. Infrastructure Operations Management:

Manage infrastructure components, including servers, databases, and networking.

Optimize resource utilization and scalability.

Ensure proper configuration management and version control.

4. Performance Optimization, Capacity Planning and Scaling:

Identify bottlenecks and optimize system performance.

Work on load testing, caching, and latency reduction.

Analyse system capacity requirements and plan for scaling.

Work with engineering/architecture teams to share feedback, accommodate growth and changing demands.

5. Collaboration and Work Etiquette:

Support a team of SREs, providing mentorship and guidance.

Foster a culture of openness, honesty, and inclusivity.

Collaborate with cross-functional teams, including developers, QA, and Release Engineers.

6. Documentation and Knowledge Sharing:

Document processes, procedures, and best practices.

Share knowledge within the team and across the organization.

7. SLO Exposure & Tracking:

Strong Technical Exposure & proven demonstration on the SLO Definitions, tracking & the four golden signals of monitoring:

Latency (Request Service Time)

Traffic (User Demand)

Errors (Rate of Failed Requests)

Saturation (Overall Capacity of the System)

Good to have:

1. Technology Strategy and Innovation:

Define or support enhancing the technology strategy for infrastructure and tooling.

Stay informed about industry trends and emerging technologies.

Drive continuous improvement in reliability practices.

Qualifications

Bachelor’s degree in Computer Science, Engineering, or related field.

Proven experience as an SRE or similar role. (6+ years)

Strong expertise in Linux, cloud platforms (AWS, GCP, Azure preferred), and scripting languages (Python, Bash)

Experience with open-source monitoring tools stack (e.g., Prometheus, Grafana, ELK, Nagios, Zabbix etc..) and configuration management tools.

Excellent problem-solving skills and attention to detail.

Strong communication and collaboration skills.

Ability to work independently and as part of a team.

A passion for building and maintaining reliable, scalable systems.