Senior Site Reliability Engineer - Platform Microservices Reliability

Summary

• We re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You ll be inspired by those around you, and you ll be trusted and empowered to go further.
• As a Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The Platform team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be ensuring the reliability of Guidewire s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems. Platform SREs collaborate closely with Guidewire s core product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with development teams to enhance the reliability and efficiency of microservices applications.
• Engage with product development (PD) teams by participating in design reviews and production readiness checks.
• Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product
• Work closely with cross-functional teams to ensure seamless integration of new features and services.
• Analyze data from observability and monitoring tools to improve operational metrics of microservices as well as the entire platform.
• Leverage end-to-end technical expertise gained by engagement with multiple PD teams and analyzing observability data to propose improvements in code and design to improve SLO and prevent incidents.
• Create system documentation and training materials to empower and educate our fellow team members
• Take a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to customer-centric application environments
• Oversee and automate the team s growing presence in AWS
• Creatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems
• Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure
• Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
• Collaborate with engineering teams, providing product feedback and where necessary contribute code to the product

REQUIRED SKILLS AND EXPERIENCE

Education and Work Experience

• Bachelor s Degree in Computer Science or related field with 10+ Years of experience
• Software engineering and task automation skills with Bash, Python, and/or Go are a must
• Experience in developing and maintaining Java-based web applications, including deployment and support on Apache/Tomcat servers in a live production environment.
• Familiarity with the Agile software development lifecycle
• Deep background with Linux systems and engineering
• Highly experienced with engineering and automating on Amazon Web Services (AWS)
• Prior experience with IaC tools like Terraform/Terragrunt/Terraspace
• Prior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity) for gate promotions
• Production-At-Scale support background in a heavily microservice-based world
• Hands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)
• Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta)
• Seasoned expertise around x.509 certificate technology and basic concepts of encryption
• Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
• Advanced exposure to application development, web UI (design and development), JSON, application architecture
• Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty.
• Familiarity with event store/stream-processing technologies like Kafka or AWS SQS
• Understanding of Open Application Model systems such as KubeVela or Crossplane

Personal Qualities and Soft Skills

• You greatly prefer writing code than clicking a GUI.
• You enjoy teaching, being a mentor to others, and working across boundaries
• Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
• Strong analytical mind with a penchant for process development and enhancement
• A highly positive can-do attitude with desire for being a team player
• Great communication skills and ability to explain complex technical concepts to a varied audience
• Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments

Other Requirements

• Ability to read, write, and speak English
• We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
• Travel - Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings