Senior Services Engagement Engineer

As a TQM at SAP, your role involves leading the overall orchestration of delivery of contracted services for customers with Premium Engagement contracts. You will be responsible for ensuring the successful delivery of services as per the agreements. **Key Responsibilities:** - Lead the overall orchestration of delivery of contracted services for customers with Premium Engagement contracts - Ensure the successful delivery of services as per the agreements - Collaborate with various teams to meet customer requirements and expectations - Provide guidance and support to the team to achieve service excellence - Maintain a high level of customer satisfaction through effective communication and problem-solving **Qualifications Required:** - Bachelor's degree in a related field - Proven experience in leading service delivery operations - Strong understanding of ERP systems and cloud technologies - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced environment At SAP, you will find a culture of inclusion, focus on health and well-being, and flexible working models that ensure everyone feels included and can perform at their best. The company is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you are interested in applying for employment with SAP and require accommodation or special assistance, please reach out to the Recruiting Operations Team at Careers@sap.com. Please note that successful candidates may undergo a background verification with an external vendor. For more information on the responsible use of AI in SAP's recruitment process, refer to the Guidelines for Ethical Usage of AI in the Recruiting Process. Requisition ID: 436326 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid At SAP, you can leverage your unique talents to contribute to shaping the future of industries and global commerce. Join a purpose-driven and future-focused team that encourages personal development and collaboration.,