Senior ServiceNow ITSM/ITX Developer (5 + years)

Experience:

Work Mode:

ServiceNow Developer / Technical Lead

• Design, develop, and enhance ServiceNow applications using platform best practices.
• Build and maintain

  Script Includes, Glide scripts, Scheduled Jobs, and business logic

  .
• Design and implement

  backend APIs, data models, and integrations

  to support content delivery and search capabilities.
• Troubleshoot issues across ServiceNow content pipelines and identify root causes across system components.
• Collaborate with cross-functional teams in an

  Agile/Scrum environment

  with distributed stakeholders.
• Ensure solutions are scalable, upgrade-safe, and aligned with ServiceNow standards.

• 610 years

  of total experience in software or platform development.

• 5+ years of hands-on ServiceNow development experience

  (Tech Lead level).
• Strong expertise in

  JavaScript, Glide scripting, Script Includes, and Scheduled Jobs

  .
• Solid understanding of

  ServiceNow platform fundamentals and architecture

  .
• Proven experience in designing

  backend services, APIs, data structures, and integrations

  .
• Strong analytical and troubleshooting skills with end-to-end ownership mindset.
• Experience working in

  Agile/Scrum

  delivery models.

Must Have:

• Strong ServiceNow development skills and platform fundamentals.

Nice to Have:

• Experience with

  Virtual Agent, Now Assist

  , or

  AI / Generative AI

  capabilities within ServiceNow.
• Exposure to AI/ML concepts or AI-enabled workflows.

Must Have:

• Strong ServiceNow development skills and platform fundamentals.

Nice to Have:

• Hands-on experience with

  ITAM, SPM

  , or

  ITSM Change Management (CHG)

  modules.
• Understanding of enterprise IT operations and service management processes.