Job
Description
Dear Applicants, Wipro is known for its innovative work culture, diverse projects, and commitment to employee growth and development. This could be a fantastic chance for you to advance your career and work with a dynamic team for Senior Service manager. Senior Service Manager is a working manager who is accountable for the overall performance of the team and its team members. SSM role is responsible for developing & improving standards of service delivery through guiding associates and effective methods within his work area. Work Experience- 7years+ Work Shifting 05.30 pm to 03.00 am (IST). Transport: Cab Drop with hiring zone Looking Immediate joiners Work Mode- Work from office only *5days (Mon- Friday ) no remote /hybrid Work location : Work Location- Wipro, S.F.No.426/1,426/2and 427/1, Elcot Special Economic Zone, Vilankurichi Village, NorthTaluk,Coimbatore-641004,Tamil Nadu Application Link - https://forms.office.com/r/uNST4Yttf9 Pls apply to this link and get updates on interview schedule Roles & Responsibilities Responsible for overseeing all aspects of delivery (Operations) to ensure customer and client satisfaction. This includes planning and managing the work, empowering the team, monitoring and summarizing progress, managing and serving as an escalation point for risks The Senior Service Manager defines in measurable terms, the key indicators of success for their team; drives customer/ client focus grounded in strong relationships, and is responsible for building a sustainable delivery model that enables the team to meet and exceed contractual performance standards, deliver projects with quality, and improve standard operations practices within the team. Proactively manage resources to meet business deliverables, adjusts resource alignments based on supply/ demand and supports delivery on financial targets The SSM is also responsible for managing and developing the team. This includes building relationships, assessing performance, providing career and development coaching, managing pay, and improving colleague engagement. The Senior Service Manager should collaborate with other Performance Team Managers within and across services to ensure seamless client delivery. Reviewing key client requirements, translating these in to concrete actionable procedures for self and the group. Mapping resources needed and training them on the various tools & processes with key focus on org-directions. SM is ultimately responsible for significantly improving the quality of the work produced through cost effective measures and the performance of the associates across roles. Qualifications Bachelors Degree Skills required 7+ years of experience (and demonstrated competence, depth, and breadth) of complex system development experience IN health care/Insurance background only. Minimum 4+ years of People Management Experience- attrition, shrinkage Good communication Open to work in flexible shifts as per business needs -5.30PM TO 3AM Work from office *5days (Fixed sat & sun off)
