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8 - 13 years
9 - 12 Lacs
Coimbatore
Work from Office
Dear Applicants, Wipro is known for its innovative work culture, diverse projects, and commitment to employee growth and development. This could be a fantastic chance for you to advance your career and work with a dynamic team for Senior Service manager. Senior Service Manager is a working manager who is accountable for the overall performance of the team and its team members. SSM role is responsible for developing & improving standards of service delivery through guiding associates and effective methods within his work area. Work Experience- 7years+ Work Shifting 05.30 pm to 03.00 am (IST). Transport: Cab Drop with hiring zone Looking Immediate joiners Work Mode- Work from office only *5days (Mon- Friday ) no remote /hybrid Work location : Work Location- Wipro, S.F.No.426/1,426/2and 427/1, Elcot Special Economic Zone, Vilankurichi Village, NorthTaluk,Coimbatore-641004,Tamil Nadu Application Link - https://forms.office.com/r/uNST4Yttf9 Pls apply to this link and get updates on interview schedule Roles & Responsibilities Responsible for overseeing all aspects of delivery (Operations) to ensure customer and client satisfaction. This includes planning and managing the work, empowering the team, monitoring and summarizing progress, managing and serving as an escalation point for risks The Senior Service Manager defines in measurable terms, the key indicators of success for their team; drives customer/ client focus grounded in strong relationships, and is responsible for building a sustainable delivery model that enables the team to meet and exceed contractual performance standards, deliver projects with quality, and improve standard operations practices within the team. Proactively manage resources to meet business deliverables, adjusts resource alignments based on supply/ demand and supports delivery on financial targets The SSM is also responsible for managing and developing the team. This includes building relationships, assessing performance, providing career and development coaching, managing pay, and improving colleague engagement. The Senior Service Manager should collaborate with other Performance Team Managers within and across services to ensure seamless client delivery. Reviewing key client requirements, translating these in to concrete actionable procedures for self and the group. Mapping resources needed and training them on the various tools & processes with key focus on org-directions. SM is ultimately responsible for significantly improving the quality of the work produced through cost effective measures and the performance of the associates across roles. Qualifications Bachelors Degree Skills required 7+ years of experience (and demonstrated competence, depth, and breadth) of complex system development experience IN health care/Insurance background only. Minimum 4+ years of People Management Experience- attrition, shrinkage Good communication Open to work in flexible shifts as per business needs -5.30PM TO 3AM Work from office *5days (Fixed sat & sun off)
Posted 3 months ago
4 - 8 years
5 - 10 Lacs
Chennai, Gurgaon, Noida
Work from Office
Wipro is hiring for EX-Wiproites for Senior Analyst (SA) and Lead Analyst (LSA)-GGN/Noida/Chennai/Coimbatore GGN -Wipro HR Services India Pvt Ltd, (SEZ) Building 2, Candor Techspace, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon 122001, Haryana Noida- (Non-SEZ) Tower - A, Plot No - 6, Tech Boulevard Park, Sector -127, Noida - 201301, Uttar Pradesh Chennai - Olympia Tech park Coimbatore - Elcot IT park Work Mode : Work from Office Shift timing -11.30am to 9pm (business requirements) Please share your updated resume along with profile information @ 9919737276 Job Summary : Works with client to discuss all technical requirements, set client expectations, and manage client involvement in analysis activities Develops and executes integrated systems and testing strategy for aligned service (and common). Creatively reconciles client needs/demands with project timelines, resources, quality, and budget. Reviews client requirements, performs gap and/or impact analysis, and delegates as appropriate data, foundation, and systems analysis in preparation for service specific cloning and configuration; focuses on high-level and complex analysis. Flexible and adapt to changing priorities and deadlines. Promotes a conducive environment with the other team members to achieve results Develop team members by forging healthy relationships amongst teams. Maintenance and up-to-date Regression Test Plans Deployment Plan Execution (for aligned service and common) Smooth transition to production System abend monitoring and production cleanup QUALIFICATION B.Tech/ B.E/ MCA mandatory. 4 to 8.5 years Senior Analyst and Lead Analyst Relevant experience in working on US Health & Welfare domain Knowledge of system testing and software quality assurance best practices and methodologies. Strong analysis skills related to service specific tasks and troubleshoot complex system defects and errors. Excellent communication skills
Posted 3 months ago
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