Senior Product Manager, Freight Forwarding Services

As a Senior Product Manager for the Freight Forwarding Operating System at Wayfair Inc., your role will involve leading the development of an end-to-end supply chain operating system. You will be responsible for defining the product vision, strategy, and roadmap to empower customers in making better, faster supply chain decisions with confidence. **Key Responsibilities:** - Define and drive the product strategy for the supply chain operating system, focusing on modules related to shipment management, customs brokerage, and financial settlement. - Gather insights from external users to inform feature development, prioritizing high-impact features that streamline shipment lifecycle management. - Develop and own the product roadmap, ensuring clarity on feature prioritization and working closely with engineering teams to implement scalable solutions. - Stay updated on emerging trends in user experience, decision automation, AI/LLMs, and intelligent workflow platforms. - Ensure the freight forwarding platform delivers an intelligent, usable, and responsive experience for customers to track, trace, and manage exceptions effectively. **Qualifications Required:** - 7+ years of product management experience, preferably in enterprise SaaS or AI-powered platforms with consumer-grade UX. - Experience in international freight forwarding operations, including core workflows like quoting, booking, documentation, customs clearance, and tracking. - Ability to collaborate effectively with engineers, understanding scalability, performance, and data architecture trade-offs. - Strong communication skills to translate technical complexity into clear narratives for stakeholders. - Deep knowledge of multi-modal transportation and carrier selection factors. **Desired Qualifications:** - Experience in supply chain or operational decision systems within the logistics or freight forwarding space. - Familiarity with freight forwarding software, transportation management systems, or enterprise platforms used by logistics professionals. - Knowledge of international trade regulations and compliance standards. Wayfair Inc. is a global online home destination committed to reinventing the way people shop for their homes. With a focus on industry-leading technology and creative problem-solving, Wayfair offers rewarding career opportunities for individuals seeking rapid growth, continuous learning, and dynamic challenges. (Note: The additional details about the company have been omitted as they were not explicitly mentioned in the provided job description.),