Senior Product Manager, Freight Forwarding Services

As a Senior Product Manager for the Freight Forwarding Operating System at Wayfair Inc., your role involves leading the development of an end-to-end supply chain operating system. You will be responsible for defining the product vision, strategy, and roadmap to empower customers in making better supply chain decisions efficiently. Your key responsibilities include: - Define and drive the product strategy for the supply chain operating system, focusing on modules related to shipment management, customs brokerage, and financial settlement. - Gather insights from external users to inform feature development and prioritization, understanding customer needs around consolidation strategies, insurance, and compliance. - Develop and own the product roadmap, prioritizing high-impact features that streamline the shipment lifecycle management. - Collaborate closely with engineering teams to translate requirements into technically feasible solutions. - Stay updated on emerging trends in user experience, automation, AI, and workflow platforms. - Ensure the freight forwarding platform offers an intelligent, usable, and responsive experience for customers to track, trace, and manage exceptions effectively. Qualifications required for this role include: - 7+ years of product management experience, delivering complex enterprise SaaS or AI-powered platforms with consumer-grade UX. - Experience in international freight forwarding operations, understanding core workflows like quoting, booking, documentation, customs clearance, and tracking. - Ability to work with engineers and designers to create interfaces for users of varying technical expertise. - Strong communication skills to translate technical complexity into clear narratives for stakeholders. - Deep knowledge of multi-modal transportation and factors affecting carrier selection. Desired qualifications include experience in supply chain decision systems, familiarity with freight forwarding software or transportation management systems, and knowledge of international trade regulations. About Wayfair Inc.: Wayfair is a leading online destination for home goods, committed to reinventing the way people shop for their homes. With a focus on technology and problem-solving, Wayfair offers rewarding career opportunities for individuals seeking rapid growth and dynamic challenges. (Note: The additional details about the company have been omitted as they are not directly related to the job description provided.),