Senior Process Executive

Job Description

Responsibilities Order Lifecycle Management: Manage the full order lifecycle, including order entry, modifications, holds management, and deal renewals. Customer Interaction: Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction. Escalation Management: Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders. Quality Focus: Ensure all transactions meet quality standards, with zero defects and adherence to policies. Invoicing and Billing: Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process. Stakeholder Communication: Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues. Process Compliance: Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps. System Utilization: Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation. Continuous Improvement: Identify process gaps and suggest improvements for efficiency and better customer experience. Shift Flexibility: Be adaptable to working across various shifts, ensuring 24/7 operational support. Order Management or Mortgage process experience can review contracts and agreements. Analyze and Eye for detail in the document which needs to be update on the system 24*5 WFO (including Sat and Sunday based on business requirement) Month end and Quarter end need to work on Weekend Technical and Professional Requirements: Proficient in ERP/CRM tools and MS Office applications (Excel, Word, PowerPoint). Preferred Skills: S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM Additional Responsibilities: Education: Any Graduate/Postgraduate. A certificate in Supply Chain Management or related fields is a plus. Experience: Minimum of 2 years in Order Management and Order-to-Cash processes in a BPM environment, with experience in international business settings. Communication Skills: Excellent verbal and written communication skills are essential. Problem-Solving Abilities: Strong problem-solving skills to resolve customer and process issues swiftly. Customer Focus: A customer-first attitude with an ability to handle complex and sensitive queries professionally. Attention to Detail: Meticulous attention to detail, ensuring accuracy and compliance in all aspects of order management. Shift Requirements: Flexibility working in various shifts, including night shifts, with a 100% work-from-office arrangement. Educational Requirements Graduate