Senior Process Executive (Customer Service- Voice Process)

As a Senior Process Executive at Infosys BPM in Ghaziabad, you will be responsible for handling customer service voice processes. Your role will involve effectively executing customer calls, resolving queries and issues within defined deliverables, following procedures to meet SLA targets, maintaining voice quality standards, and striving to maximize targets for quality standards. Key Responsibilities: - Execute customer calls efficiently - Resolve customer queries and issues as per outlined deliverables - Follow pre-defined procedures to meet SLA targets and ensure performance parameters are achieved - Maintain voice quality as per agreed standards - Handle repetitive calls and work towards maximizing targets to meet quality standards Qualifications Required: - Full-time graduate with good communication skills - Comfortable working from the office in Ghaziabad - Proficiency in Hindi and English communication Please share your updated resume and the following details to anguluri.pravallika@infosys.com: - Name - Contact Number - Email ID - Date of Birth - Total Years of Experience - Relevant Years of Experience - Underwriting Experience - Current/Previous Company Name - Notice Period - Current Location - Preferred Location - Current CTC - Expected CTC - Flexibility for Night Shifts - Graduation details - Post-Graduation details (if applicable) As a Senior Process Executive at Infosys BPM in Ghaziabad, you will be responsible for handling customer service voice processes. Your role will involve effectively executing customer calls, resolving queries and issues within defined deliverables, following procedures to meet SLA targets, maintaining voice quality standards, and striving to maximize targets for quality standards. Key Responsibilities: - Execute customer calls efficiently - Resolve customer queries and issues as per outlined deliverables - Follow pre-defined procedures to meet SLA targets and ensure performance parameters are achieved - Maintain voice quality as per agreed standards - Handle repetitive calls and work towards maximizing targets to meet quality standards Qualifications Required: - Full-time graduate with good communication skills - Comfortable working from the office in Ghaziabad - Proficiency in Hindi and English communication Please share your updated resume and the following details to anguluri.pravallika@infosys.com: - Name - Contact Number - Email ID - Date of Birth - Total Years of Experience - Relevant Years of Experience - Underwriting Experience - Current/Previous Company Name - Notice Period - Current Location - Preferred Location - Current CTC - Expected CTC - Flexibility for Night Shifts - Graduation details - Post-Graduation details (if applicable)