Senior Principal Consultant, SAP!

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant, SAP!

Digital is the fourth industrial revolution and it's changing the workplace experience. The innovations in Automation, Robotics and Artificial Intelligence (AI) are fundamentally changing the workforce of an organization. In the future, Automation and AI will replace mundane tasks and augment human capacity to think, create and analyze.
The Senior Lead, Digital Operations is entrusted with the management and optimization of the Intelligent Automation and Next Gen Technology (NGT) platforms within the organization. This pivotal role involves not only building and maintaining these platforms to ensure seamless functionality and performance but also executing regular upgrades to integrate the latest features and enhancements.Additionally, the role encompasses overseeing platform infrastructure operations such as workload management (WLM), digital swarm coordination, reporting, backups, access management, and actively monitoring platform health to guarantee optimal performance and reliability. The Senior Lead will also troubleshoot issues as they arise, ensuring swift resolution to minimize downtime, and will focus on scaling automation solutions to meet growing organizational demands. The Senior Lead is tasked with logging and monitoring system performance, conducting platform audits to ensure compliance and security, and nurturing strong vendor relationships to leverage external expertise and support. By integrating next-generation technologies like artificial intelligence, machine learning, and advanced analytics, the Senior Lead will enhance automation capabilities, drive innovation, and significantly boost operational efficiency across the organization. Through these responsibilities, the Senior Lead will play a crucial role in advancing automation initiatives and positioning the organization at the forefront of digital transformation.

Responsibilities
.Platform Management: Oversee the overall management and optimization of the Intelligent Automation and NGT platforms to ensure seamless functionality and performance..Platform Upgrades: Execute regular platform upgrades to integrate the latest features, enhancements, and security patches, ensuring the platform remains current and effective..Digital Worker ID Allocation: Allocate Digital Worker IDs to facilitate efficient automation processes and ensure proper resource allocation across automation initiatives..Control Room Scheduling: Manage Control Room scheduling to optimize resource utilization and ensure that automation tasks are executed efficiently and on time..Infrastructure Operations: Oversee platform infrastructure operations, including workload management (WLM), digital swarm coordination, reporting, backups, and access management..Health Monitoring: Actively monitor platform health to guarantee optimal performance and reliability, identifying and addressing potential issues proactively..Troubleshooting: Diagnose and troubleshoot issues that arise within the automation platforms, ensuring swift resolution to minimize downtime and maintain operational continuity..Scaling Automation Solutions: Focus on scaling automation solutions to meet growing organizational demands, ensuring that the platforms can support increased workloads and complexity..Performance Logging and Auditing: Log and monitor system performance, conduct platform audits to ensure compliance with security standards, and maintain operational integrity..Vendor Relationship Management: Maintain strong vendor relationships to leverage external expertise and support, ensuring that the organization benefits from the latest advancements in automation technologies..In this role the Senior Lead, Digital Operations plays a pivotal role in managing and optimizing Intelligent Automation and Next Gen Technology (NGT) platforms within the organization. This position involves collaborating with cross-functional teams, including DT, operations, and business units, to understand their needs and align automation solutions with organizational goals. The Senior Lead develops and executes a strategic roadmap for automation initiatives, allocates resources, and oversees platform management, including upgrades and troubleshooting. Additionally, the role includes actively monitoring platform health, conducting audits for compliance, and fostering a culture of innovation through training and development. By maintaining strong vendor relationships and driving change within the organization, the Senior Lead empowers teams to embrace digital transformation and enhance operational efficiency through automation.

Qualifications we seek in you!
Minimum Qualifications / Skills

Bachelor%27s Degree master's degree preferred.

Desired certifications:
.ITIL Certification.Cloud Certifications.DevOps Certifications.Azure certification.RPA Developer Certification (Automation Anywhere, SAP BPA, Blue Prism, UIPath) .Progressive experience in enabling enterprise technology platforms that support business operations..Experience in maintaining and supporting automation projects within a global organization..Proven success in supporting transformational and innovative initiatives in one or more of the following areas:.Agentic Process Automation.Robotic Process Automation (RPA).Business-Enabling Technology Platforms.Next Gen Technology.Experience with RPA tools such as Automation Anywhere, SAP Business Process Automation (BPA), Blue Prism, and similar platforms..Proficiency in SQL and Python is preferred for data manipulation and automation scripting..Strong management and development skills in building collaborative relationships with third-party vendors and contractors..Previous experience in FMCG sector is desired.Manages Complexity.Communicates Effectively.Optimizes Work Processes

Preferred Qualifications/ Skills

.Possess good verbal and written communication skills.
.Outstanding analytical skills, ability to apply expertise to drive complex, technical, and highly commercial solutions..Excellent customer facing skills that include conducting compelling technical briefings & demonstrations including issues, status reports and resolving impediments..Action Planning.Digital Agility.Operational Excellence.Program and project management skills

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries.Make an impact - Drive change for global enterprises and solve business challenges that matter.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.