Senior Post Closer, Originations - US Mortgage

Ocwen Financial Corporation

2 - 7 years

2 - 5 Lacs

pune

Posted:5 hours ago| Platform:

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Skills Required

us mortgage email handling

Work Mode

Hybrid

Job Type

Full Time

Job Description

POSITION SUMMARY:

Post Closer/Senior Post Closer - We are seeking a detail-oriented and proactive agent to manage and monitor our shared email inboxes. The ideal candidate will ensure timely responses, accurate routing of queries, and prompt resolution of issues. This role is critical to maintaining smooth communication and delivering excellent service to internal and external stakeholders.

JOB FUNCTION AND RESPONSIBILITIES:

Monitor designated email/mailboxes throughout the day to ensure timely attention to incoming emails
Categorize, prioritize, and respond to emails based on urgency and relevance
Route emails to appropriate departments or individuals when necessary
Maintain a log of incoming queries and track resolution timelines
Follow up on pending issues to ensure closure and customer/client satisfaction
Draft professional and concise email responses using company-approved templates or tone
Identify recurring issues and escalate them to management for long-term resolution
Collaborate with internal teams to gather information and provide accurate responses
Ensure mailbox hygiene by archiving, tagging, and organizing messages appropriately

REQUIRED SKILLS & QUALIFICATION:

Bachelor's degree or equivalent of fifteen years of education
Proven experience in email support, customer service, or equivalent
Excellent written communication skills with a professional tone
Strong organizational and time management abilities
Ability to multitask and handle high volumes of email traffic
Familiarity with email and messaging platforms (e.g., Outlook, Teams)
Basic understanding of business operations and escalation protocols
Attention to detail and problem-solving mindset
US Mortgage experience is preferred.

WORK SCHEDULE OR TRAVEL REQUIREMENTS:

Mid/Night shift Work from Office

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