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Senior Platform Support Engineer

Senior Platform Support Engineer

ZS Associates India Pvt Ltd

3 - 6 years

5 - 8 Lacs

Pune

Posted:2 months ago| Platform:

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Skills Required

Platform Engineering PowerShell XML Microsoft SQL Server PostgreSQL JSON Oracle Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

What youll do : Assist our clients and client teams in questions about the functionality and configuration ofour SaaSapplications Develop documentation and the Technical Support Knowledge Base to reducetroubleshooting time and drive faster issueresolution Develop process and procedures to increase issues resolution by Tier 1 Help Deskstaff Troubleshoot software related problems over the phone andremotely Escalate issues to Operations and Development teams with reproducible test cases that replicate theproblem Identify the probable source of the problem, whether that is a software application componentor a software or hardware problem within the IT infrastructure. Manage end user issue resolution through multiple internal and externalteams. What youll bring: 3-6 years of experience developing / supporting Microsoft .NET web based applications and Windowsservers Bachelor's Degree in CS, EE, or related discipline with high academicachievement Experience in troubleshooting various forms of software problems from the server to the client browser Ability to work methodically and analytically in a quantitative problem-solvingenvironment Excellent verbal & written communication skills, preferably with international exposure, inspiring confidence while leading customers through the steps to resolve issues via phone andemail. Eagerness to contribute in a team-orientedenvironment. Working knowledge of Web applications. Working knowledge of Databases like Microsoft SQL Server, PostgreSQL, Oracle, etc. Working knowledge of Webservers like IIS, Weblogic etc. Experience working with XML, JSON, Python, PowerShell aplus

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ZS Associates India Pvt Ltd

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Evanston IL

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Senior Platform Support Engineer