Senior Operations Manager

Job Description

Healthcare experience is mandatory for this position.

We are looking for an experienced and responsible Senior Operations Manager to oversee the day-to-day operations of a hospital. The ideal candidate will ensure smooth departmental functioning, effective staff coordination, quality patient services, compliance with hospital policies, and efficient resource utilization.

Location: Raghuvanahalli, Kanakapura Main Road, Bengaluru

Key Responsibilities

1. Daily Operations Management

• Oversee daily hospital operations and ensure the smooth functioning of all departments.
• Monitor operational activities, staff deployment, and adherence to schedules.
• Ensure efficient utilization of manpower, equipment, and other resources.

2. Staff Coordination and Management

• Coordinate with Nursing, Physiotherapy, Doctors, Front Office, Housekeeping, Caregivers, and other support teams.
• Monitor staff attendance, punctuality, grooming, discipline, and performance.
• Support HR in manpower planning, recruitment, training, and employee engagement.

3. Patient Care and Service Quality

• Ensure a positive patient and attendant experience.
• Address patient and family concerns promptly and professionally.
• Coordinate with clinical teams to ensure timely and efficient patient services.

4. Process and Compliance Management

• Ensure compliance with hospital policies, SOPs, safety standards, and applicable regulations.
• Maintain operational records, checklists, and departmental reports.
• Monitor hygiene, housekeeping, safety, and infection-control practices in coordination with the concerned teams.

5. Inventory and Resource Management

• Monitor the availability of medical and non-medical supplies.
• Coordinate with procurement and maintenance teams to prevent operational disruptions.
• Track resource utilization and identify opportunities for cost control.

6. Reporting and Performance Monitoring

• Prepare daily, weekly, and monthly operational reports.
• Monitor key performance indicators (KPIs), service quality, and departmental efficiency.
• Identify operational challenges and recommend corrective actions.

7. Continuous Improvement

• Identify gaps in existing processes and implement operational improvements.
• Promote teamwork, accountability, effective communication, and a patient-centric work culture.
• Coordinate with management to achieve organizational goals.

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Requirements

• Postgraduate degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
• Relevant experience in hospital operations management, preferably in a supervisory or managerial role.
• Strong leadership, staff management, and coordination skills.
• Good understanding of hospital workflows, patient services, and operational procedures.
• Knowledge of hospital policies, SOPs, safety standards, and infection-control practices.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to manage multiple departments and handle operational challenges effectively.
• Proficiency in documentation, reporting, and basic computer applications.

Pay: ₹45,000.00 - ₹50,000.00 per month

Application Question(s):

• How many years of experience do you have?
• Do you have experience in the healthcare industry?
• What is your expected monthly salary?

Work Location: In person