Senior Operations Analyst

Job Description

Athenahealth offers a variety of Revenue Cycle Management services to its clients in supporting their continued revenue growth. Operations teams takes the lion share of the overall spends of the company. Senior Operations Analyst is responsible for driving work and executing on the tasks in an accurate and timely manner as dictated by our expectations from our customers. Essential Functions (Duties and Responsibilities): 75% Resolve outstanding health insurance claims or documentation issues through analysis and co-ordination with relevant teams Perform tasks or related responsibilities and achieve desired output on specified process in healthcare RCM Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services Responsible to maintain important logs and documentation regarding the details of the tasks performed Support an environment of accountability and management against goals Collaborate with cross-functional teams to resolve issues identified from day to day working of claims 15% Identify and quantify work trends Propose solutions to improve internal processes to facilitate a touchless revenue cycle Work with internal teams across the Operations Division to prioritize and implement process improvements appropriately prioritized based on impact and business need 10% Accept full ownership and responsibility for special projects Work with internal stakeholders and client-facing teams to identify and resolve claim issues impacting individual clients and/or discrete lines of business Communicate effectively the status and resolution of any special projects, adhere to established timelines, and serve as a valued subject matter expert for internal teams. Education & Experience Required: Bachelor’s degree or equivalent 2-6 years’ experience in fast paced environment Knowledge & Skills: Payment Posting, Healthcare RCM knowledge, preferred Analytical skills and good communication skills Ability to clearly articulate actions taken and articulate next steps MS office skills, required