Senior Operation Manager for D&A

V ABB pomhme pr?myslovm odv?tvm bt o krok nap?ed. U ns je pokrok samoz?ejmost - pro vs, v tm i cel sv?t. Jako sv?tov jedni?ka na trhu vm poskytneme to, co pot?ebujete, abyste toho doshli. Nebude to vdy snadn, r?st vyaduje odvahu. Ale v ABB na to nebudete nikdy sami. Run what runs the world.

Tato Pozice Reportuje

IS Service OwnerAs an IS Senior Operations Manager for Data & Analytics (D&A), you will take on challenges that transform industries and drive innovation. At ABB, we provide you with market-leading expertise, cutting-edge technology, and the opportunity to make a meaningful impact. You will be responsible for owning the challenge and delivering results that matter.

In This Role, You Will Be Responsible For

• Building, maintaining, and continuously improving the application operations framework in alignment with customer needs and the IS operating model.
• Overseeing daily operations of the application portfolioincluding Snowflake, Microsoft Power BI, Microsoft Azure, and AI/ML solutionsensuring effective execution of incident, problem, change, and release management processes.
• Managing service delivery from internal teams and third-party suppliers, including performance monitoring against SLAs and coordination of consultant activities within ongoing projects.
• Acting as the single point of contact for customers, ensuring their needs are addressed within the established framework and providing transparency through regular reporting of key application and delivery metrics.
• Ensuring compliance with all security, regulatory, and governance requirements across assigned applications.
• Gathering and analyzing feedback from customers and end users to drive continuous improvement initiatives that enhance service quality and operational efficiency.
• Serving as People Manager for assigned team members by:
• Setting clear goals and expectations
• Conducting regular performance reviews
• Supporting individual development plans
• Fostering a collaborative, inclusive, and high-performing team culture
• Identifying and addressing skill gaps through coaching, training, and mentoring
• Preparing and leading OpCo and SteCo meetings with senior management and C-level stakeholders to ensure alignment on strategy, performance, risks, and key initiatives.
  

Key Requirements

• A Bachelor's degree in a technical discipline (e.g., Computer Science, Engineering, Information Systems)
• 10+ years of experience in Data Modeling, Data Warehousing, People Management, and IT Operations
• 2+ years of hands-on experience with Snowflake and Microsoft Azure
• Strong knowledge of:
• Data warehouse architecture, ETL tools, and business requirements gathering
• Software development methodologies (e.g., Agile, DevOps)
• ITIL frameworks and best practices
• Programming languages, particularly SQL
• Fluency in English (spoken and written, minimum C1 level)
• A mindset focused on innovation, ownership, and continuous improvement
• IMPORTANT: This role requires the candidate to be based in Bangalore or able to work from our Bangalore office 23 times per week (mandatory requirement).
  

Cenme si lid z r?znch prost?ed. M?e to bt i v p?b?h P?ihlaste se jet? dnes nebo navtivte www.abb.com a p?e?t?te si o ns vce a zjist?te, jak dopad maj nae ?een po celm sv?t?.