Senior Manager - Workers compensation

Role Overview: You will lead the delivery of customer service management solutions within the workers" compensation domain, ensuring high-quality service and client satisfaction. You will oversee policy administration processes, optimizing workflows to enhance efficiency and accuracy. Your role will involve providing strategic direction for new business initiatives, aligning them with organizational goals and market demands. Additionally, you will manage claims processes, ensuring timely and accurate resolution to support client needs and regulatory compliance. Collaboration with cross-functional and cross-Geo teams to integrate customer service management with policy administration and claims operations will be a key aspect of your responsibilities. Developing and implementing best practices for workers" compensation policy administration, driving continuous improvement, and analyzing customer feedback and data to identify trends and areas for improvement in service delivery will also be part of your role. You will ensure compliance with industry regulations and standards, maintaining the integrity of operations. Fostering a culture of innovation and excellence within the team, encouraging professional growth and development, as well as monitoring performance metrics to assess the effectiveness of service delivery and implementing corrective actions as needed, will be crucial. You will also coordinate with stakeholders to ensure alignment of service delivery with business objectives and client expectations, and drive initiatives that contribute to the company's purpose and societal impact, enhancing the overall value proposition. Key Responsibilities: - Lead the delivery of customer service management solutions within the workers" compensation domain - Oversee policy administration processes and optimize workflows for efficiency and accuracy - Provide strategic direction for new business initiatives aligned with organizational goals - Manage claims processes to ensure timely and accurate resolution in support of client needs and regulatory compliance - Collaborate with cross-functional and cross-Geo teams to integrate customer service management with policy administration and claims operations - Develop and implement best practices for workers" compensation policy administration - Analyze customer feedback and data to identify trends and areas for improvement in service delivery - Ensure compliance with industry regulations and standards to maintain operational integrity - Foster a culture of innovation and excellence within the team, encouraging professional growth - Monitor performance metrics to assess service delivery effectiveness and implement corrective actions - Coordinate with stakeholders to align service delivery with business objectives and client expectations - Drive initiatives contributing to the company's purpose and societal impact to enhance the value proposition Qualification Required: - Graduation - Experience in workers" compensation domain - Strong analytical and problem-solving skills - Excellent communication and interpersonal abilities - Knowledge of industry regulations and standards Note: There are no additional details of the company provided in the job description.,