Senior Manager, Product & Technology Operations

As a Senior Manager, Product & Technology Operations at Poppulo, you will play a crucial role in ensuring the operational effectiveness of the Product & Technology organization. Your responsibilities will include: - Leading the planning and execution of operational cadences such as quarterly planning, OKR tracking, and initiative reviews. - Standardizing tools and workflows to support effective tracking of initiatives and organizational priorities. - Identifying bottlenecks in delivery or decision-making and leading efforts to improve throughput and team alignment. - Defining and maintaining a consistent operational playbook covering delivery processes, agile practices, planning cycles, and team collaboration models. - Partnering with functional leaders to establish and refine working models, roles and responsibilities, and onboarding practices. - Driving improvements in operational tooling as per the P&T VCP plan and optimizing associated tooling budgets. - Designing and maintaining reporting frameworks and dashboards that measure organizational performance across delivery, velocity, quality, and capacity. - Leading quarterly and monthly reviews of operational metrics, surfacing insights and recommending actions to improve outcomes. - Supporting annual and quarterly headcount planning, budgeting, and resource allocation processes working with HR and Finance. - Managing cross-functional programs that span multiple teams or departments and require centralized tracking and reporting. Qualifications & Experience required for this role: - 9+ years of experience in technology operations, business operations, or technical program management. - Direct experience working within a product or engineering organization in a SaaS or software business. - Strong background in Product and Technology best practices and metrics. - Proficiency with data analysis and visualization tools (e.g., Excel, Power BI, Tableau) with experience in applying GenAI tools for step-change improvements. - Excellent written and verbal communication skills; strong facilitation and documentation skills. - Experience driving metrics-based improvement programs across diverse, global teams. - Background in Agile delivery models, software development lifecycles, or product management. - Experience with tools such as Jira, Confluence, GitLab, JellyFish, or similar. At Poppulo, we are a values-driven organization that encourages authenticity, innovation, and diversity. If you are looking for an opportunity to contribute to a dynamic environment with driven and fun individuals, this role might be the perfect fit for you. Join us in making a tangible impact on our products, clients, and culture.,