Job
Description
Role Overview: As a Senior Manager Operations at KritiLabs, you will play a crucial role in supporting the Associate Director to achieve operational targets, ensure seamless delivery of customer commitments, drive process improvements, and foster strong customer relationships. Your responsibilities will include coaching teams, driving profitability, and contributing to continuous business growth. Key Responsibilities: - Assist in planning and achieving operational targets aligned with customer deliverables. - Collaborate with the Associate Director to drive operational excellence and ensure timely execution. - Maintain strong relationships with key customer stakeholders to plan, execute, and review deliverables. - Proactively engage with customers to ensure timely clearance of invoices and smooth communication. - Present new solution initiatives and discuss use cases with customers to explore account mining opportunities. - Evaluate the implementation of engineering initiatives in collaboration with Assistant Managers. - Periodically assess operational processes and recommend modifications to improve efficiency and delivery effectiveness. - Train and mentor Assistant Managers and Field Executives in areas such as reporting, customer relationship management, and preparing standardized MIS. - Foster a high-performance culture focused on accountability and continuous improvement. - Assist in preparing delivery budgets and monitor variances to ensure cost-effective operations. - Develop and maintain customer-wise MIS reports to support management decision-making. - Evaluate customer-wise profitability and drive at least two improvement initiatives per quarter. Qualifications: - 10 to 15 years experience in managing large operations. - Good communication skills with the ability to interact with customers at senior levels. - Experience in Team Building and Team Management. - Some experience in Sales will be preferred. Additional Company Details (if available): At KritiLabs, we believe in fostering a dynamic, innovative, and inclusive work environment where every individual's contributions are valued and celebrated. We're always on the lookout for talented individuals who are passionate about making a difference and driving positive change in their fields. Join us to experience our collaborative culture, opportunities for growth, innovative projects, work-life balance, and competitive benefits. Role Overview: As a Senior Manager Operations at KritiLabs, you will play a crucial role in supporting the Associate Director to achieve operational targets, ensure seamless delivery of customer commitments, drive process improvements, and foster strong customer relationships. Your responsibilities will include coaching teams, driving profitability, and contributing to continuous business growth. Key Responsibilities: - Assist in planning and achieving operational targets aligned with customer deliverables. - Collaborate with the Associate Director to drive operational excellence and ensure timely execution. - Maintain strong relationships with key customer stakeholders to plan, execute, and review deliverables. - Proactively engage with customers to ensure timely clearance of invoices and smooth communication. - Present new solution initiatives and discuss use cases with customers to explore account mining opportunities. - Evaluate the implementation of engineering initiatives in collaboration with Assistant Managers. - Periodically assess operational processes and recommend modifications to improve efficiency and delivery effectiveness. - Train and mentor Assistant Managers and Field Executives in areas such as reporting, customer relationship management, and preparing standardized MIS. - Foster a high-performance culture focused on accountability and continuous improvement. - Assist in preparing delivery budgets and monitor variances to ensure cost-effective operations. - Develop and maintain customer-wise MIS reports to support management decision-making. - Evaluate customer-wise profitability and drive at least two improvement initiatives per quarter. Qualifications: - 10 to 15 years experience in managing large operations. - Good communication skills with the ability to interact with customers at senior levels. - Experience in Team Building and Team Management. - Some experience in Sales will be preferred. Additional Company Details (if available): At KritiLabs, we believe in fostering a dynamic, innovative, and inclusive work environment where every individual's contributions are valued and celebrated. We're always on the lookout for talented individuals who are passionate about making a difference and driving positive change in their fields. Join us to experience our collaborative culture, opportunities for growth, innovative projects, work-life balance, and competitive benefits.
