Senior Manager Operations (West)

As a Senior Manager Operations at KritiLabs, you will play a crucial role in supporting the Associate Director to achieve operational targets, ensuring the seamless delivery of customer commitments, driving process improvements, and nurturing strong customer relationships. Your responsibilities will include collaborating with the Associate Director to enhance operational excellence, maintaining relationships with key customer stakeholders, engaging with customers for timely clearance of invoices, and presenting new solution initiatives to explore account mining opportunities. Additionally, you will be evaluating the implementation of engineering initiatives, assessing operational processes for efficiency improvements, and training and mentoring Assistant Managers and Field Executives in various areas. You will be responsible for fostering a high-performance culture that emphasizes accountability and continuous improvement, assisting in preparing delivery budgets and monitoring variances for cost-effective operations, and developing customer-wise MIS reports for management decision-making. Furthermore, you will evaluate customer-wise profitability and drive improvement initiatives regularly to enhance operational efficiency. To qualify for this role, you should have 10 to 15 years of experience in managing large operations, possess excellent communication skills to interact with customers at senior levels, and have a background in Team Building and Team Management. Any experience in Sales will be considered advantageous. The position is based in Kolkata (Eastern region) and requires proficiency in Hindi and English, with knowledge of other languages being an added advantage. Join KritiLabs to be part of a collaborative culture where you can grow personally and professionally, work on innovative projects, maintain a healthy work-life balance, and enjoy competitive benefits. We value every individual's contributions and are dedicated to driving positive change in the industry. If you are passionate about making a difference and thrive in a dynamic and inclusive work environment, we are looking for talented individuals like you to join our team.,