Senior Manager Information Systems

Roles & Responsibilities:

• Lead and develop a successful team of Monitoring engineers through recruitment, performance management, and career development
• Establish and maintain operational metrics, SLAs, and performance standards
• Experience with observability tools and monitoring large ecosystems.
• Monitor and manage global Observability infrastructure.
• Promote automation technologies and self-healing capabilities.
• Lead incident response and problem management for critical observability issues
• Oversee implementation and maintenance of security policies and patching and agent upgrade procedures
• Ensure compliance with regulatory and security requirements.
• Generate regular reports on license usage, agent upgrades and incident/problem creations.
• Deliver continuous improvement initiatives in observability operations.
• Optimize resource allocation and shift coverage for 24/7 operations.
• Partner with business collaborators to understand and support organizational needs.
• Lead incident response and problem management for critical issues.
• Ensure compliance with regulatory requirements.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master's degree and 8 to 10 years of experience in Observability operation, with at least 3 years in management OR
• Bachelor's degree and 10 to 14 years of experience in Observability Operations, with at least 4 years in management OR
• Diploma and 14 to 18 years of experience in Observability Operations, with at least 5 years in management
• Deep understanding of monitoring and notification technologies, observability concepts using Dynatrace and Pagerduty
• Knowledge of Infrastructure and Application monitoring
• Knowledge of Logs/Traces
• Solid background in open telemetry and integration
• Knowledge of AWS and Azure services
• Knowledge of TypeScript, React and Python scripting
• Knowledge of container and K8 environment

Preferred Qualifications:

• Experience in a leadership role within a pharmaceutical or technology organization
• Strong analytic/critical-thinking and decision-making abilities.
• Experience with cloud platforms (AWS, Azure, or Google Cloud)
• Knowledge of automation tools like Ansible and Terraform
• Understanding of Agile practices
• Ability to work effectively in a fast-paced, dynamic environment.

Professional Certifications

Management certifications (Scrum/Agile) (preferred)

Associate or Specialist Certification from Dynatrace

Soft

Skills:

• Excellent leadership and team management skills.
• Strong transformation and organizational change experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.
• Excellent analytical and fix skills
• Strong verbal and written communication skills
• Ability to work optimally with global, virtual teams