Job
Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important. Career Level - IC3 ACS is industry-leading expertise with the highest customer satisfaction to support organization's business every step of the way. Required Technical and Professional Expertise Minimum 7+ years experience in Solaris/ Linux Server administration. In Depth Knowledge of Supercluster, Exadata, M8-8 Server Administration, Patching, Performance Tuning and it's troubleshooting methodologies. PDOM/LDOM configuration, ZFS patching / configuration. Oracle PCA patching & administration Project delivery for Oracle Engineered System Exadata, ZDLRA etc landscape including hardware landscape, In Depth Knowledge of Supercluster Exadata features, capacity planning Tuning and troubleshooting of any system components. Oracle Kubernetes administration Ready & experienced to work in 24.7 environment Provide 3rd and 4th level Oracle Engineering Systems for complex issues. Participate on customer driven projects. Perform Implementation of Engineering Systems, Management & Support lifecycle management, monitoring, support, disaster recovery, compliance, and standards. Enable Customer to use the Engineering Systems Appliance to leverage its features. Added Advantage: Scripting knowledge Cloud certification/ knowledge. Detailed Description and Job Requirements . As a member of the Support organization, your focus is to deliver postsales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales nontechnical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. . A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. . As an Advanced Support Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. . You should be highly experienced in some Oracle products and several platforms that are being supported. . You will be expected to work with only general guidance from management while advising management on progress/status. . Job duties are varied and complex utilizing independent judgment. May have project lead role. . Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.
