Job
Description
The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role. You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. Youll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible. If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today! Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Skills and Experience - Overall 12+ Years of experience in Networking. -To be able to use Ekahau site survey for wireless design, onsite optimization, and troubleshooting. - To be able to complete complex wireless designs to cover all verticals using Cisco and Meraki technology pillars. - Successful conversation of design into a fully working solution. - Advance troubleshooting to be able to support the customer when necessary - Technical Design Authority (TDA) responsibilities for larger projects, design review and governance - Escalation point for wireless related queries - Providing guidance and support for other team members Fundamental To This Role: - Extremely well organized with good communication skills and excellent spoken/written English. - CCNP qualification OR proven experience working with wide range of Cisco wireless solutions - Experience and knowledge of wireless surveys for all types of environments. Knowledge of RF antenna concepts, and their use in optimizing wireless designs in specialist environments such as warehousing, manufacturing, enterprise offices and multiple user locations - Applies knowledge and skills through handling problems beyond own area of expertise - Experience and/or knowledge of wireless solutions including but not limited to Access Points, Controllers, management software including Cisco Meraki, Cisco Prime Instructure, Cisco Spaces and Cisco DNA Centre - Excellent customer facing experience - Willing to travel to occasional site survey, deployment, and troubleshooting - Experience with the Ekahau survey tools - Have a solid understanding of networking fundamentals of Wired and Wireless LAN , and operation Preferred Skills and Experience Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSX Experience with Ansible automation
