Senior IT Architect II

• Stakeholder Collaboration: Work closely with Sales, Customer Support and related teams, in collaboration with the existing Salesforce delivery team, as well as IT, product development, and external vendors, to gather requirements, define project scopes, and ensure successful solution delivery.

• Alignment with Enterprise Strategy: Collaborate with the existing Salesforce delivery team to ensure the Salesforce data architecture incorporates the needed data sources to support insights for workflows; in alignment to the enterprise data architecture strategy, including SAP the data platform and other data sources

• Understanding Business Needs: Support the existing Salesforce delivery team as they analyze the requirements, workflows, and pain points of Sales, Customer Support and related teams, and identify areas for improvement; and translate them into clear, concise technical specifications, including functional requirements, user stories, and process flows.

• Ensure Business Alignment: Collaborate with the existing Salesforce delivery team as they act as the guardian of business requirements, ensuring that the technical team delivers solutions (including configurations and custom development) that solve business problems and are aligned with overall objectives. This includes validating solutions against the original requirements.

• Business Process Analysis: Understand Sales, and Customer Support business processes and requirements related to technology and associated solutions.

• Measuring Solution Effectiveness and Iteration: Establish metrics and feedback mechanisms to track the effectiveness of implemented technology solutions for Sales, and Customer Support, including successful implementation, improved efficiency, increased collaboration, and stakeholder satisfaction; continuously analyze data and adjust solutions to optimize their impact.

• Solution Design & Architecture: Support the existing Salesforce delivery team in the design and architecture of solutions that address the specific needs of Sales (e.g., CRM), while ensuring integration and alignment across these areas. This includes staying abreast of the Salesforce product roadmap and determining the implication on current functionality, including determining whether there is tech debt on the work list that gets complicated with new features.

• Commercial Support: Collaborate with the existing Salesforce delivery team to optimising the consumption model for salesforce commercially aligned to the data architecture

• Bridge the Communication Gap: Act as an "interpreter" between business and technical teams, facilitating meetings and discussions to ensure clear communication and minimize misunderstandings.

• Manage Expectations: Communicate the feasibility and timelines of technical solutions to the business, and convey business priorities to the technical team, preventing unrealistic expectations and keeping projects on track.

• Drive Automation: Identify opportunities for automation within Sales, and Customer Support processes to improve efficiency and productivity.

• Testing Strategy Development: Support the existing Salesforce delivery team as they develop a testing strategy for the end-to-end solutions, including unit testing, integration testing, user acceptance testing, and potentially performance testing. Define test cases, test data, and acceptance criteria.

• Operating Model for systems: Support the existing Salesforce delivery team as they create and implement a comprehensive operating model, defining roles, responsibilities, processes, and metrics to ensure effective systems management that aligns with the strategy.

• Prioritization: Evaluate the relative value of Sales, and Customer Support technology initiatives by evaluating against a set of developed criteria; and ensuring that potential conflicts in priorities with stakeholder groups are discussed, evaluated and agreed collaboratively with the existing Salesforce delivery team.

• Data Quality Management: Collaborate with relevant teams to define and monitor data quality metrics for Sales, and Customer Support systems, identify and address data quality issues, and implement data cleansing and enrichment initiatives.

• Data Security and Privacy: Support the existing Salesforce delivery team as they collaborate with the Privacy team to ensure compliance with data security and privacy regulations (e.g., GDPR, CCPA) for Sales, and Customer Support data, implement data access controls, and protect sensitive data.

• Change and Release Management: Support the existing Salesforce delivery team as they lead systems change and Release management initiatives for Sales, and Customer Support solutions, promoting awareness and adoption across the relevant teams in the organization.

• Continuous Learning & Development: Staying current with industry trends; knowledge sharing; professional development.
  Qualifications

Education & Training (preferred or required degrees, academic and/or professional training, or certification)

• Bachelors degree in Computer Science, or a related field.

• This role is applicable across various industries, but experience in regulated industries (e.g., finance, healthcare) is a plus.

• Professional certifications in Salesforce are highly desirable.

• Fluency in English and local language mandatory

Experience (preferred or required technical, functional and/or leadership experience)

• Excellent communication, collaboration, and stakeholder management skills.

• Ability to work effectively with cross-functional teams and influence stakeholders.

• High levels of energy, conscientiousness, rapport building, resiliency, inventiveness, and curiosity.

• 10+ years of experience in Systems, including a significant portion (e.g., 5+ years) as an Enterprise or Solution Architect or similar role, with a strong focus on Sales, and Customer Support systems and processes.

• 5+ years of experience in a leadership role, managing and mentoring teams.

• Functional and technical strategic thought leadership.

• Hands on experience with complex and large-scale Salesforce project implementations.

• Ability to see our portfolio with both a deep and broad perspective.

• Expert knowledge in all aspects of designing, developing, consulting, leading and managing broader Salesforce and related ecosystem initiatives.

• Strong project management skills, with experience in leading complex transformation projects.

• Experience in change management and user training for systems implementations.

• Excellent communication and stakeholder management skills, with the ability to bridge the gap between business and IT.

• Experience in working with global teams and managing diverse stakeholder groups.

• Experience in a regulated industry is a plus.

• Ability to evaluate and manage relationships with technology vendors, including understanding contractual terms, service-level agreements (SLAs), and negotiation skills.