Job
Description
Your day at NTT DATA The Senior Infrastructure and Operations Engineer is an advanced subject matter expert, responsible for ensuring the availability of the infrastructure service platforms and/or software. This role responds to situations where standard procedures have failed to fix problems in non-functioning infrastructure service platforms and/or software. This role designs system configurations, documents and manages the installation of a new network, and maintains and upgrades existing systems as necessary and later support the operation of overall IT services offered by the company. What youll be doing Key Responsibilities: Performs operational tasks to resolve all incidents / requests in a timely manner and within agreed Service Level Agreement (SLA). Update tickets with resolution tasks performed. Maintains network and services availability by performing maintenance and health checks. Supports, assists or leads engineering, design and problem isolation. Provides third level support to all incidents, requests and identify the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Escalates all tickets to seek right focus from other teams, if needed continue the escalations to management. Establishes monitoring for platform infrastructure. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Performs any other related task as required. Knowledge and Attributes: Advanced knowledge in Microsoft Solutions, i.e. design and implementation of Windows Server platforms, Office 365 migrations, Active Directory, Group Policy, System Centre Configuration. Advanced understanding of network switches, network routing, MPLS, network administration, network integration, network security and network advancement. Advanced knowledge in architecture, design, configuration, and deployment within the Microsoft Azure platform. Advanced understanding of server and desktop hardware/operating systems, networks, firewalls. Excellent oral, written and presentation communication skills. Advanced knowledge of IT infrastructure management processes, techniques, risks and best practices. Advanced knowledge of infrastructure technologies such as system management, system/network administration and development. Advanced knowledge of server administration, data center operations, project and change management principles and practices. Ability to facilitate discussions in order to address emerging problems and opportunities. Ability to handle multi-task, set priorities and meet deadlines. Advanced knowledge and understanding of information systems technology areas. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or a related field. Relevant certifications such as CCIE/CCNP/ITIL/COBIT/PMP/CISA/CISM certifications. Required Experience: Advanced experience in similar IT roles, with a focus on IT infrastructure engineering and operations. Proven working experience in a large-scale organization. Advanced experience with IT frameworks ITIL, MoF, CoBIT, Run SAP. Advanced experience supporting IT infrastructure and service delivery. Advanced experience working with vendors and/or service providers. Advanced experience, judgment and drive to plan, make decisions and accomplish individual and team goals. Advanced experience working in a team-oriented, collaborative environment. Workplace type On-site Working
