Senior Helpdesk Analyst

We are seeking a highly skilled and experienced Senior Helpdesk & Systems Support Specialist to join our IT team in Bangalore. The ideal candidate will be a technical expert with a strong background in providing comprehensive end-user support, managing modern desktop environments, and maintaining core IT infrastructure. You'll be a key point of escalation for complex issues, mentor junior team members, and play a vital role in ensuring the stability and efficiency of our IT systems.
This role is ideal for someone who not only knows their way around Windows, macOS, hardware, and collaboration tools-but also enjoys building community, mentoring junior team members, and being part of the cultural fabric of the site.You'll be partnering closely with global IT teams and taking the lead on ensuring India offices run smoothly from an end-user support perspective-whether it's setting up an executive meeting, welcoming a new hire, or jumping in to support remote onboarding across India Offices.

What You'll Do

Bangalore is one of our key offices in APAC, and this role ensures it runs at a high standard-technically and culturally. You won't just fix laptops you'll help onboard employees, support our leadership presence, and ensure IT has a human face in the building. You'll also step in where needed to support remote teammates across the region, making this a truly connective role.