Senior Executive- PSD

Role Overview: You will be responsible for on-boarding and providing quality servicing to intermediaries in the Partner Service department located in Noida. Your primary role will involve addressing and resolving service inquiries, conducting quality checks on intermediary on-boarding documents, responding to emails to assist branch offices, creating MIS reports and dashboards, and performing additional tasks as assigned based on business needs. Key Responsibilities: - Addressing and resolving requested service inquiries - Conducting quality checks on documents submitted for intermediary on-boarding - Responding to emails and providing quality assistance to branch offices - Creating MIS reports and dashboards as needed - Performing additional tasks as assigned based on business needs Qualification Required: - Graduate or above - Insurance certification is a plus Additional Details: The company focuses on various key performance indicators (KPIs) to measure success, including: - Seamless intermediary onboarding and closure of SRs - Timely updation of agent details on IRDAI/IIB/Envoy - Daily, monthly, and quarterly reporting - Monitoring and tracking of SLA - Adherence to IRDAI regulations and SOP across all transactions - Team engagement and collaboration - Team training and self-development Note: The weightages for the KPIs are as follows: - Focus on business transaction quality: 45% - Dashboard and review management: 15% - Audit and compliance: 20% - Team engagement: 5% - Training: 5%,