Posted:1 month ago|
Platform:
On-site
Full Time
Position Title | Quality Executive |
Department | Process Excellence |
Level/ Band | Sr. Executive/AM |
We are seeking a detail-oriented and experienced Quality Executive to join our team. The ideal candidate will be responsible for ensuring the highest standards of quality in our insurance process transactions and voice-based customer interactions. This role requires a keen eye for detail, excellent Audit skills, and a commitment to continuous improvement.
Reports To | Sr Project Manager |
Supervises | Quality Assurance and Projects |
Geographic Area Covered | Thane Location |
Internal Stakeholders | All Operations Processes |
External | NA |
Organization Process | Key Contributions |
Operations Processes Voice and Non voice | Quality Audits:Reporting:Process Improvement:Customer Satisfaction:Compliance:Skills:o Strong analytical and problem-solving skills. o Attention to detail and a commitment to Quality. o Excellent communication and interpersonal skills. o Ability to work independently and as part of a team. |
Technical | . Quality Assurance Audits, MS excel and MIS | |
Behavioral | Probing Skills, Communication Skills | |
Essential | Desired | |
Interpersonal skills | ||
Communication skills | ||
Creative thinking skills | - | |
Supervising/Leadership skills | - | |
Teamwork Skills | ||
Influencing skills | ||
Relationship Building skills | ||
Decision making skills | ||
Interpersonal skills |
Essential | Essential | |
Qualification | Graduate in any fields | Audit Skills |
Experience | +3 |
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7.0 - 11.0 Lacs P.A.
thane, maharashtra, india
Salary: Not disclosed
thane, maharashtra, india
Salary: Not disclosed
