Senior Executive ORM

2 - 3 years

4 - 7 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • The Senior Exec would be responsible for the ORM Listening and Engagement of the brand. He/She would be responsible for all deliverables and process adherence as well as detailed periodic reports to be generated.
  • Monitor and review user comments, suggestions, feedback, and complaints across all online platforms including social media and review websites. Respond & engage with customers in a personalized manner to demonstrate that the brand genuinely wants to help resolve issues and deliver a delightful experience
  • What Will We Do Monitor and manage the company s online presence across social media, forums, and review platforms Respond to customer feedback and reviews in a timely and professional manner to maintain a positive brand image
  • Develop and implement strategies to improve the company s online reputation
  • Analyze online sentiment and create reports to provide insights to the management team
  • Collaborate with marketing and PR teams to align ORM efforts with broader brand strategies

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