Senior Executive - Debt Management Services - SME

Senior Executive - Debt Management Services - SME

Job Purpose

To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

• Achieve collections target by visiting customers and agencies.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to case tracking.
• Resolution as per AOP within agreed timelines.
• Portfolio management.
• Debt collection strategy development and execution.
• Target achievement.
• Regulatory compliance.
• Reporting and analysis.
• Risk management.
• Team leadership.
• Vendor management.
• Coordinating with internal and external clients.

Required Qualifications and Experience

• Proven experience in achieving collections targets by visiting customers and agencies.
• Ability to monitor performance and provide regular updates.
• Strong understanding of legal guidelines related to repossession.
• Experience maintaining accurate records of customer interactions and transactions.
• Skilled in providing reports on collection activities and performance.
• Ability to handle escalations and resolve issues effectively.
• Experience with Daily DRR (Daily Risk Report) management.
• Ability to develop and implement strategies to improve collection rates.
• Experience in case tracking and resolution within agreed timelines.
• Knowledge of portfolio management and debt collection strategies.
• Demonstrated success in target achievement and regulatory compliance.
• Skills in reporting, analysis, risk management, and team leadership.
• Experience in vendor management and coordinating with various stakeholders.

Location