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Senior Executive - Debt Management Services - Consumer

Senior Executive - Debt Management Services - Consumer

Bajaj Finance

1 - 2 years

8 - 12 Lacs

madurai

Posted:2 weeks ago| Platform:

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Skills Required

finance management legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers or agencies.

Monitor performance against set parameters and provide regular updates.

Ensure legal guidelines are complied with while repossessing products.

Maintain accurate records of customer interactions and transactions.

Provide regular reports on collection activities and performance.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Case-to-case tracking.

Resolution as per AOP within agreed timelines.

Portfolio Management.

Debt Collection Strategy.

Target Achievement.

Regulatory Compliance.

Reporting and Analysis.

Risk Management.

Team Leadership.

Vendor Management.

Coordinating with internal and external clients.

Required Qualifications and Experience

Proven experience in collections or debt management, preferably in consumer lending.

Strong understanding of legal guidelines related to debt recovery and repossession.

Excellent communication and negotiation skills.

Ability to manage and analyze risk reports (DRR).

Experience in portfolio management and strategy development for collections.

Demonstrated ability to achieve targets and manage escalations.

Strong reporting and analytical skills.

Experience in team leadership and vendor management is an advantage.

Ability to coordinate with internal and external stakeholders.

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