Senior ETL Support Analyst

Integrichain

2 - 5 years

3 - 7 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

ticketing change management automation manual testing postgresql mysql informatica stored procedures troubleshooting sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Respond to functional queries and workarounds for file transfer and automation issues in Production and lower environments.
Perform a root cause analysis for MFT issues reported by the customer/user.
Collaborate with other product teams/stakeholders to ensure timely resolution of customer issues.
Assist in MFT configuration to ensure various components are communicating with one another.
Lead customer discussions around status updates, functional training, and application workshops.
Maintain quality as per SLA and the SOP.
Triaging high-priority MFT Support Tickets.
Perform impact analysis and manual testing.
Ensure change management processes are compliant with auditrequirements.
Ticketing customer issues and tracking them to closure.
Monitor and manage MFT jobs (GoAnywhere):
- Ensure successful file transfers between systems, partners, or clients.
- Proactively respond to failed or delayed transfers.
Troubleshooting:
- Investigate and resolve file transmission issues, connectivity problems, and protocol errors.
- Collaborate with internal teams or external partners for incident resolution. Any new process or change to an existing process to be documented and/or creating new SOPs.
  Qualifications

Be able to understand data flow models and file structures.
Must have some experience of working as Customer facing role for a SaaS product.
ITIL Certification preferred
Good command of the E

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