Job
Description
When you join 7-Eleven Global Solution Center, you will embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across an extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With the size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities. At 7-Eleven, we are guided by our Leadership Principles. Each principle has a defined set of behaviors that help guide the 7-Eleven GSC team to Serve Customers and Support Stores. Be Customer Obsessed, Be Courageous with Your Point of View, Challenge the Status Quo, Act Like an Entrepreneur, Have an It Can Be Done Attitude, Do the Right Thing, Be Accountable. We are seeking an experienced Senior Design Manager to lead our design practice for retail convenience consumer technology in Bangalore. This role will drive the vision, strategy, and execution of user-centered design solutions, ensuring exceptional customer experiences and business impact across digital and physical touchpoints in the convenience retail sector. Responsibilities: - Design Leadership: Define and execute the design vision and strategy for retail convenience consumer tech, ensuring alignment with business goals and user needs. - Team Management: Lead, mentor, and grow a high-performing team of UX/UI designers, researchers, and content professionals. - Design Excellence: Oversee the end-to-end design process, from research and ideation through prototyping, testing, and final implementation. - Collaboration: Partner closely with product management, engineering, and business teams to deliver intuitive, scalable, and innovative design solutions. - User-Centric Innovation: Champion user research and data-driven design, ensuring products meet and exceed customer expectations in convenience retail environments. - Quality Assurance: Establish and enforce design best practices, accessibility standards, and brand guidelines. - Stakeholder Engagement: Act as the primary design advocate, collaborating with leadership and cross-functional partners to align design initiatives with company objectives. - Design Community: Foster a culture of creativity, collaboration, and continuous learning within the design team and across the organization. Key Skills Required: - Design Expertise: Deep knowledge of UX/UI design, design systems, interaction design, and user research methodologies. - Retail/Consumer Tech: Understanding of retail convenience, consumer technology trends, and digital/physical customer journeys. - Leadership: Proven ability to inspire, mentor, and lead high-performing design teams. - Stakeholder Management: Excellent communication and collaboration skills to work with cross-functional teams and senior leadership. - Problem-Solving: Strong analytical and creative problem-solving skills to address complex user and business challenges. - Innovation Mindset: Passion for leveraging design to create exceptional user experiences and drive business value. Education & Experience: - 12+ years of progressive experience in design, with at least 5 years in leadership or management roles. - Demonstrated success in leading design teams to deliver high-quality, scalable solutions for retail, convenience, or consumer technology markets. - Experience working closely with product and engineering teams in a collaborative environment. - Strong business acumen and understanding of retail and consumer technology trends in the Bangalore/India market. - Work Experience with tools such as Figma & Sketch. - Bachelor's or advanced degree in Design, Human-Computer Interaction, or related field preferred. Desired Competencies: - Strategic Vision: Ability to set and communicate a compelling technical and design vision for retail and consumer tech. - Customer Focus: Commitment to delivering exceptional user experiences through thoughtful design and engineering. - Collaboration: Demonstrated success in building relationships and partnering with design, product, and business leaders. - Results-Oriented: Focus on delivering measurable business value through engineering, design, and retail technology excellence. 7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects. Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Comprehensive medical coverage for spouses, children, and parents/in-laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased, and confidential expert consultations for personal and professional issues. Free transportation and cafeteria facilities with diverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices. Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms. Support and reimbursement for newly hired employees relocating to Bangalore, India. 7-Eleven Global Solution Center is an Equal Opportunity Employer committed to diversity in the workplace. Our strategy focuses on three core pillars - workplace culture, diverse talent, and how we show up in the communities we serve. As the recognized leader in convenience, the 7-Eleven family of brands embraces diversity, equity, and inclusion (DE+I). It's not only the right thing to do for customers, Franchisees, and employees - it's a business imperative.,
