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Cradlepoint logo

Senior Engineer

8 - 13 years

45 - 50 Lacs

Noida

Posted:2 months ago| Platform: Naukri logo

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Skills Required

GSM Capacity expansion Ticketing project support Lab testing Strategy formulation Debugging Customer handling Customer support Business delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support Trouble Tickets, using support tools and following global support processes based on WLA and relevant SLA. Hands on IC and KPI troubleshooting skills with GSM, WCDMA, LTE and NR technologies on eNodeB/gNodeB/BSC/RNC nodes. Identify root cause and compose suitable remedies and solutions to the problems. Understand HLD, LLD, etc. NPI troubleshooting skills with FNI and Lab testing exposure will be an added advantage. Support SI (System Integrator), configuration/integration work, system test or acceptance test, upgrade or capacity expansion activities, as well as vital troubleshooting. Provide 24/7 support if assigned. Work with Customer Support, PDU teams when required. 24 x 7 hotline support (occasional). Creative problem-solving and excellent troubleshooting / debugging skills Be responsible self-competence development, driving competence for the team Build a productive work environment for individuals and own organization Understand Ericsson business processes related to trouble ticket/support functions. Able to manage team and responsible for delivery. Flexible and able to work in shifts. Independent and accountable for business delivery, TT support, tools support and project support. The skills you bring: BE/B.Tech of relevant practice Domain experience: Deep understanding of Trouble ticket support model Customer handling and coordination skills Excellent Social and communication skills Financial acumen and skills Formulating strategies and concepts

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Cradlepoint
Cradlepoint
cradlepoint.com

Networking and Telecommunications

Boise

500+ Employees

221 Jobs

    Key People

  • George Mulhern

    CEO

  • Jeroen S. van Kooten

    Chief Financial Officer

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