Senior DS Prompt Engineer

As a skilled and passionate GenAI Prompt Engineer joining the Customer Experience Analytics team, your role will involve designing inputs for AI tools to produce optimal outputs. Your focus will be on improving customer experience through data-driven insights and innovative product development. **Key Responsibilities:** - Design and develop prompts for various applications, including text generation, translation, question answering, and creative writing. - Collaborate with cross-functional teams to understand user needs and translate them into effective prompts. - Analyze and iterate on prompts based on performance metrics and user feedback to ensure high-quality outputs. - Conduct experiments and research to test new prompting techniques and optimize existing workflows. - Stay up to date on the latest advancements in natural language processing (NLP) and AI and apply those insights to your work. - Document and communicate your work clearly and concisely to technical and non-technical audiences. - Support business, operations, and leadership by providing actionable insights derived from AI-generated prompts. - Assist in the development of customer-facing products aimed at enhancing the quality of virtual assistant interactions with customers. - Focus on improving Turnaround Time on report development and dissemination of important insights. - Contribute to FedEx's digital adoption strategy by leveraging AI technologies to reduce customer calls and enhance self-service capabilities. - Continuously evaluate and refine AI prompt designs to optimize performance and customer satisfaction. **Qualifications Required:** - Bachelors degree in computer science, linguistics, writing, or a related field. - Proficiency in programming languages such as Python and experience with relevant libraries and frameworks. - At least 2 years of proven experience in prompt engineering or a related role in the AI and Chatbots domain. - Strong analytical skills with the ability to translate complex data into actionable insights. - Experience working with large datasets and data visualization tools. - Excellent communication and collaboration skills. - Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. - Minimum experience: 4+ years In addition to the technical qualifications, the ideal candidate will bring collaboration, quality work, commercial acumen, leading on projects with minimum guidance, willingness to learn and grow, analytical skills, accuracy & attention to detail, planning & organizing skills, influencing & persuasion skills, and presentation skills to the team.,