Senior Director - Head Cross Border Supply

The Cross Border Supply Head role at Delhivery's Cross Border Business involves managing the "product, pricing, and partnerships" for both FCL and LCL product lines. The role entails negotiating with ocean liners, establishing global partnerships, ensuring high service levels, implementing technology solutions, overseeing ground-level operations, and maintaining an efficient logistics network. Key Responsibilities: Building and Managing Network Partnerships: - Establishing partnerships with CFS operators, trucking companies, and customs agencies. - Negotiating competitive contracts aligned with operational goals. - Fostering long-term relationships for seamless logistics operations. Service Level Ownership: - Monitoring and ensuring high service levels globally. - Troubleshooting operational issues swiftly and arranging alternative solutions. - Proactively addressing bottlenecks for smooth workflow across the supply chain. Technology Implementation: - Overseeing the implementation of company technology for real-time visibility and operational efficiency. - Collaborating with internal teams and partners to integrate systems for a unified network. Ground-Level Engagement: - Actively optimizing workflows and ensuring execution excellence on the ground. - Responding to challenges with quick and effective solutions. Network Visibility and Maintenance: - Creating and maintaining an efficient logistics network with traceability and reliability. - Monitoring network performance and driving improvements for enhanced service quality and customer satisfaction. Role Requirements: - Ability to build and expand logistics networks. - Expertise in ensuring and exceeding service levels while managing dynamic challenges. - Proficiency in implementing technology for operational visibility and decision-making. - Skills in forming and maintaining strong partnerships. - Data-driven decision-making combined with on-ground agility. - Strong understanding of metrics, KPIs, and first principles thinking. - Experience in scaling operations with successful startups in India is a plus. - Ability to work cross-functionally. (Note: The above job description is a summarized representation of key responsibilities and requirements for the Cross Border Supply Head role at Delhivery's Cross Border Business.),