Senior Director - Customer Onboarding & Implementations

Sprinto

The Role -

Senior Director of Customer Onboarding & Implementation

build, scale, and optimize

What are the key responsibilities of the role

• Define & Execute Onboarding Strategy Develop a scalable, value-driven onboarding approach that enhances retention, advocacy, and product adoption
• Leadership & Team Development Recruit, mentor, and grow a globally distributed, high-performing onboarding team in a fully remote environment
• Drive Adoption in a New Product Category Enable customers to navigate GRC automation, a novel and complex space, through education, enablement, and adoption strategies
• Hands-On Customer Engagement Work closely with key customers to understand evolving use cases, identify pain points, and influence product evolution
• Cross-Functional Collaboration Align onboarding efforts with Sales, Success, Support, Product, and Marketing to drive an effective go-to-market strategy
• Onboarding at Scale Manage hundreds of concurrent onboarding journeys, leveraging automation, analytics, and scalable frameworks to maximize efficiency, retention, and product adoption

What are the key requirements of the role

• 12+ years of experience in B2B SaaS onboarding, customer success, or implementation, with 5+ years in a senior leadership role
• Proven track record in scaling onboarding functions in a high-growth, multi-product environment, catering to both SMB and Enterprise segments
• Strong technical acumen with expertise in product implementation, API integrations, and automation
• Hands-on leadership in a remote setup ability to hire, develop, and lead globally distributed teams while maintaining a culture of high performance and accountability
• Data-driven mindset strong grasp of onboarding tools, analytics, and automation to measure and optimize onboarding success
• Exceptional stakeholder management ability to influence cross-functional teams, executives, and customers
• Preferred: Experience in compliance, GRC, cybersecurity, and scaling onboarding for global markets

Benefits -

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy