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Senior Developer

0 years

Delhi Delhi

Posted:8 months ago

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Job Description

Location
New Delhi, India
Category
Technical Engineering

Key Responsibilities
  • Work with business stakeholders to understand and document business requirements, workflows, and processes.
  • Translate business needs into functional specifications for ServiceNow development.
  • Collaborate with technical teams to ensure solutions meet functional and non-functional requirements.
  • Support the configuration, customization, and implementation of various ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or others.
  • Develop and maintain process documentation, user stories, acceptance criteria, and test cases.
  • Conduct requirement workshops, sprint planning sessions, and UAT sessions.
  • Assist in ServiceNow platform upgrades, enhancements, and new feature rollouts.
  • Ensure compliance with ServiceNow best practices and governance guidelines.
  • Provide end-user training and support to ensure smooth adoption.
  • Act as a liaison between business teams and ServiceNow technical teams.
________________________________________
Required Skills & Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
  • 4+ years of hands-on experience as a Business Analyst, preferably in ServiceNow.
  • Strong understanding of ITIL processes and ITSM frameworks.
  • Experience gathering and documenting requirements, user stories, and process flows.
  • Familiarity with ServiceNow capabilities, modules, and platform functionality.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to work effectively with cross-functional teams and stakeholders.
  • Strong documentation and presentation skills.

Get empowered by NTT DATA Business Solutions!

We transform. SAP® solutions into Value

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.

Skills Required

developer servicenow support configuration customization documentation test planning compliance governance training technology itil communication presentation data sap service consulting

Work Mode

On-site

Job Type

Full Time

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