Senior Customer Care Executive (WFH)

Dear Candidate,

Greetings for the day!!!!

Northstar Growth Advisors offers you an opportunity to join as a Sr. Customer Care Executive with the organization.
Location: Remote (Permanent WFH)
Experience: 3 – 7 years (Minimum 3 years of experience in voice process)Salary: 35,000 - 50,000 (As per experience) - Apply only if ok with the salary range.

Job Description:

• Managing inbound & outbound voice process and customer service inquiry.
• Need to support for new customer registrations & activation
• Managing customer queries and feedback via email or phone.
• Managing leads/customers via click to call & references.
• Converting the leads into customers.

Require Skill:

• Inbound & Outbound customer service experience
• Strong phone etiquettes and active listening skills
• Communicate clearly to resolve queries within defined SLA’s.
• Usage of the positive language across interactions.
• Excel Knowledge is must

Qualification: HSC/Any Graduate/Equivalent

Work Days: 6 Days (Monday to Saturday)
Working Hours: 10:00 pm to 7:00 am

Must have the below before applying:

• Laptop/Desktop (Mandatory)
• Internet connection Broadband or Dongle

Language: English (Mandatory) / Any other regional language will be added advantage

If interested please apply to this job posting, can also forward to your friends or colleague.,

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Work from home

Experience:

• Customer service: 3 years (Required)

Language:

• English (Required)

Location:

• Mumbai, Maharashtra (Required)

Work Location: Remote