Senior Consultant - Services

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.To learn more about how we can supercharge progress for you, visit TL-NetappFileStorage,EMCIsilion
Job Summary
The Track Lead for Support & Operations plays a critical role in managing operational excellence while driving continuous improvement initiatives. This position focuses on problem-solving and meeting client SLAs, while empowering teams through effective leadership and communication. The Track Lead will ensure that the support team aligns with client expectations and fosters a culture of innovation for organizational growth. (1.) Key Responsibilities
1. Enhance Operational Systems By Utilizing Emc Isilon And Ibm Spectrum Scale To Facilitate Improved Management Reporting, Streamline Information Flow, And Optimize Business Processes.2. Analyze Client Requirements And Ensure The Support Team Effectively Meets Client Expectations While Utilizing Netapp File Storage Solutions For Data Management.3. Lead And Mentor The Project Team, Ensuring Transparent Communication Of Project Goals And Fostering Collaboration Within Emc Isilon Environments.4. Drive Innovation In Process Development By Leveraging Best Practices In Support Operations And Integrating New Technologies To Enhance Service Delivery.5. Provide Tailored Solutions That Align With Customer Needs And Operational Capabilities, Resulting In Measurable Business Outcomes.Skill Requirements
1. Proficient In Emc Isilon And Its Operational Management.2. Strong Understanding Of Netapp File Storage And Ibm Spectrum Scale Technologies.3. Excellent Problem-Solving And Analytical Skills.4. Demonstrated Ability To Lead Teams And Foster Effective Communication.Certification
1. Optional But Valuable: Emc Isilon Certification.2. Optional But Valuable: Ibm Spectrum Scale Certification.

Skill (Primary)

Data Center-Storage-EMC