Senior Commercial Loan Servicing Representative

Job Description

About this role: Wells Fargo is seeking a Senior Commercial Loan Servicing Representative In this role, you will: Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans Provide direct customer service and acts as primary servicing contact for the loan Support less experienced loan administrators in providing resolutions of inquiries and complaints Determine appropriate course of action and conduct investigative steps to fully identify customer issues Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage Provide subject matter expertise and interpretation of procedures to less experienced individuals Respond independently to complaints escalated at the highest level Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education